At Bret Travels, customer satisfaction is our priority. We want you to feel confident when shopping with us. This Returns & Refund Policy explains the conditions under which returns and refunds are accepted.
Returns
Returns are accepted only if the product you received is defective, damaged, or incorrect.
To request a return, you must contact us at [email protected] within 7 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition that you received them.
Refunds
Bret Travels operates with Cash on Delivery (COD) only.
A direct cash refund is not available.
Exchanges
If you receive a defective or incorrect item, we will send you a replacement of the same item (subject to availability).
If the item is unavailable, you may choose another product of equal value.
Non-Returnable Items
The following items cannot be returned or refunded:
Items damaged due to misuse or mishandling by the customer.
Items not in their original condition or packaging.
Products reported after the 7-day return window.
Return Process
Contact us at [email protected] with your order details and a description of the issue.
Our team will review your request and provide instructions for the return.
International Orders
As Bret Travels operates worldwide, return shipping timelines may vary based on your location. Customers are responsible for ensuring proper packaging when sending items back.
Contact Us
For any questions regarding our Returns & Refund Policy, please reach us at:
Email: [email protected]